Adecco/Harland Clarke, Salt Lake City, Utah February 2020 – to date
Customer Care Specialist
- Assisted customers on their online banking system and mobile app
- Provided solution to customers’ inquiries on their banking and investment
Teleperformance, Salt Lake City, Utah Sep 2018 – Jan 2020
Customer Service Representative
- Assisted customers, providing solutions to bank account inquiries
- Provided excellent customer service by timely resolving customer’s concerns
- Assisted member in deposit and transfer of funds and reset of log in and password
Pacific Architects and Engineers (PAE), Kabul, Afghanistan Nov 2006 – Nov 2017 Senior Advisor & Team Lead
- Managed more than 300 advisors of Justice Sector Support Program (JSSP)
- Conducted weekly training for 20-30 legal advisors to increase proficiencies in the needed areas
- Recruited legal advisers for the capacity building projects to meet the occasional needs of the company
- As a member of Criminal Law Reform working group reviewed draft laws and regulations weekly, and provided recommendations to the Ministry of Justice